Thursday, July 27, 2023

My write-up on the sinister business of online loan sharking apps appeared in The News.


Introduction: 

The tragic suicide of Muhammad Masood, a victim of predatory online lending, has sparked outrage across Pakistan, shedding light on the exploitative practices of online loan-sharking apps. These platforms offer instant cash and easy access to loans but trap vulnerable borrowers in a cycle of debt with exorbitant interest rates and aggressive loan recovery tactics. The situation has brought to the forefront the urgent need for increased consumer awareness and stricter regulatory oversight. However, the appeal of these apps is merely a symptom of deeper issues plaguing Pakistan - a fragile economy, political instability, and a lack of vision. This article delves into the sinister business of online loan-sharking apps and the urgent need for comprehensive solutions to address the country's broader challenges.
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Muhammad Masood, a 42-year-old father of two from Rawalpindi, tragically ended his own life due to the relentless harassment and threats by digital lending apps. After he lost his employment, Masood turned to 'Easy Loan' and borrowed Rs13,000 to cover essential expenses. However, due to exploitative interest rates, the loan swiftly grew to a staggering Rs700,000. Already burdened by debt, Masood was coerced into taking another loan from the Bharosa application, further worsening his financial distress. The apps persistently increased the interest rates, putting immense pressure on Masood and his family. Daily calls from application officials threatening legal action only added to their anguish. Masood's despair reached a tipping point, leading him to end his life.
Following the tragic suicide of Muhammad Masood, a victim of predatory online lending, a wave of outrage swept across Pakistan, initiating significant changes in the country's financial landscape. Loud calls for an immediate ban on all online loan apps emerged, citing their exploitative practices and lack of regulatory oversight. Responding to this outcry, the Securities and Exchange Commission of Pakistan has started amending the rules for online loan apps to protect borrowers. These amendments include prohibiting the deduction of processing fees from loan installments, banning the creation of multiple apps by digital companies, and requiring IT security audits.
The federal government has also initiated a crackdown on illegal loan providers, which resulted in over 43 loan apps being blocked. IT and Telecommunication Minister highlighted the severity of the issue, pointing to the involvement of mafia groups operating through social media platforms. In addition, a comprehensive public awareness campaign was launched to educate the public about the risks associated with these loan apps and to encourage reporting of suspicious activities.
The convenience of instant cash and easy access to loans has led to the rise of online lending platforms, often referred to as loan sharking apps. However, these platforms are fraught with exploitative repayment terms and data privacy risks. They enforce strict repayment schedules, often within 7-30 days, and charge exorbitant late fees, trapping vulnerable borrowers in a cycle of debt. Borrowers are often encouraged to take out new loans immediately after repaying their previous ones, pushing them further into a cycle of borrowing.
These apps also pose significant data privacy and security risks. They require extensive personal information, including ID card details, phone contacts, and even access to users' social media profiles. While they claim to use this information to assess creditworthiness, they also use it for more nefarious purposes, such as harassing and blackmailing users by threatening to expose their debts to their contacts.
Despite the well-known issues with loan sharking apps, they remain some of the most downloaded apps in Pakistan. The appeal of these apps penetrates the core of Pakistan, a nation marked by years of incompetence and instability. Recent political turbulence has further eroded the already fragile foundation, leading to a sharp increase in poverty, unemployment, hyperinflation, and a steep rise in the cost of basic necessities.
The devastation of rural poverty has intensified urbanization, breaking down family bonds. This leaves individuals isolated in urban underbellies, captive to a crumbling economy. These people, now alienated and considered "unbankable," have no access to the sanctuary of conventional banking credit. The appeal of loan sharking apps to such individuals is almost irresistible, offering a false promise of an escape from their financial woes.
Imagine a young man barely out of his teens, his life a blank canvas, lacking the colors of formal education and skills. He is unemployed, bearing the brunt of mockery from his own family on a daily basis. This young man is probably urged by an equally ill-informed friend from the same neighborhood, that an instant cash of a few thousand rupees is a route to prosperity. Loan sharks present a beacon of false hope to him. The mirage of quick funds to kick-start a business holds the promise of elusive prosperity.
There is also significant social pressure, particularly when it comes to ceremonial obligations. The societal need to spend conspicuously at a family member's wedding, viewed as a symbol of one's status and respect, is a burden that economic caution cannot outweigh. It is a struggle between personal pride and survival, where often the former wins, deepening the descent into the clutches of loan sharks.
In light of these issues, there is a pressing need for increased consumer awareness and stricter regulatory oversight. The public needs to be informed about the exploitative interest rates, hidden fees, and potential data privacy risks associated with these loan apps. Regulators must enforce licensing requirements, implement stricter oversight of lending practices, and act against platforms that violate consumer protection and data privacy laws. The exploitative practices of these platforms, including high-interest rates, aggressive loan recovery tactics, lack of transparency, and predatory lending practices, underscore the need for stronger regulation and oversight in this industry.

While increased consumer awareness and stricter regulatory oversight are necessary steps in addressing the predatory practices of loan-sharking apps, they are only temporary solutions to a deeper issue. The appeal of these apps is a symptom of a more significant disease that has plagued Pakistan for the past 77 years - a debilitating institutional structure, a state of perpetual conflict, and a political elite that lacks vision and a moral compass. The country's continuous state of war, both with its neighbors and within itself, is fueled by borrowed money, reflecting the desperate cycle of debt faced by its citizens. Therefore, the solution must go beyond simply regulating exploitative apps. It requires a fundamental shift in national priorities - from jettisoning security state mindset to investing in human capital, from perpetuating inequality to ensuring equity and equality. It demands strengthening family ties at a local level and a complete renunciation of anachronistic national priorities. Only then can the cycle of desperation and debt be genuinely broken.

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